MINING-NOW CUSTOMER SUPPORT
How Can We Help?
Get assistance with mining-equipment orders, shipping, payments, product setup and technical questions.
CHOOSE A SUPPORT TOPIC
What Do You Need Help With?
Select the topic that best matches your question so we can route your request correctly.
Order Assistance
Get help with order status, tracking, shipping updates, delivery questions and returns.
Get order help → 02Setup and Installation
Get guidance with initial miner setup, network connection, configuration and operating requirements.
Request setup help → 03Payments
Ask about bank transfers, cryptocurrency payments, confirmation delays and payment instructions.
Get payment help → 04Technical Support
Report device faults, connectivity issues, unstable hashrate, overheating or configuration problems.
Request technical help →COMMON QUESTIONS
Frequently Asked Questions
Review answers to common questions about orders, delivery, payments, warranty and equipment support.
How long does shipping take?
Shipping times varies from 3 to 5 days depending on your destination, selected carrier and customs processing.
How can I track my order?
Tracking information is provided after the order has been prepared and handed to the shipping carrier. Include your order number when requesting a tracking update.
What payment methods are available?
Available methods may include bank transfer and supported cryptocurrency payments. Confirm the correct payment instructions for your specific order before sending funds.
Does mining equipment include a warranty?
Warranty coverage depends on the manufacturer, equipment model, condition, supplier and purchase terms. Review the applicable warranty information before ordering.
Do you sell both new and used miners?
Mining-Now lists both new and used mining equipment. Product condition and included items should be confirmed on the product page or during the sourcing process.
What should I check before choosing a miner?
Consider your electricity cost, available voltage and power capacity, operating location, preferred algorithm, noise and heat limitations, budget and intended scale.
Can you help me choose suitable equipment?
Yes. Submit your requirements, including preferred model, quantity, budget, power capacity and operating location, and we can help identify relevant equipment options.
Can I request technical setup assistance?
Use the support form and include the miner model, serial number if available, operating conditions, error messages and a clear description of the issue.
Submit a Support Request
Tell us what you need help with and provide as much relevant information as possible. Our team will review your request and respond by email.
Include Your Order Number
Add it when asking about payment, shipping, delivery or returns.
Name the Equipment
Include the miner model or power-supply model whenever applicable.
Describe the Issue Clearly
For technical problems, include symptoms and troubleshooting already attempted.
12–48 hours, Monday–Friday
Support Request Details
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